Refund policy

Last updated: August 2026

We stand behind every product we make. If your Tactical Blocks set is not right for you, we want it sorted quickly and without a fight. Please read this policy before ordering.

Your Statutory Right to Cancel (First 14 Days)

If you are ordering from the European Union or the United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, for any reason at all. You do not need to explain why.

Within this 14-day window:

• No return fee applies.
• We refund the full purchase price plus the original standard delivery cost. If you chose an express or upgraded delivery option, we refund up to the cost of our standard option.
• You may unpack and inspect the product, the same way you would in a shop. We may reduce your refund only if the product has been handled beyond what is needed to check its nature and function.
• You pay the cost of sending the item back to us.

To cancel, email support@tacticalblocks.com with your order number before the 14 days expire. You then have a further 14 days to send the item back. We issue your refund within 14 days of receiving the returned item, or of receiving proof that you have sent it, whichever comes first.

Our Extended 60-Day Return (Days 15 to 60)

Beyond the statutory window, we voluntarily accept returns for up to 60 days from delivery. This is our own goodwill policy, and the following conditions apply to it:

• The item must be unused and in its original condition.
• It must be returned in its original, undamaged packaging.
• You must include valid proof of purchase (order number or confirmation email).
• You pay return shipping.
• Original delivery costs are not refunded.
• A handling fee applies (see below).

Requests made after 60 days from delivery cannot be accepted.

Handling Fee (Extended Returns Only)

This fee applies only to returns made between day 15 and day 60. It never applies to statutory cancellations within the first 14 days.

The fee is deducted from your refund.

Items We Cannot Accept

• Gift cards
• Items showing signs of use, damage, alteration, or neglect beyond normal inspection
• Requests made more than 60 days after confirmed delivery

Faulty or Damaged Items

If your product arrives defective or damaged, none of the above conditions apply. We cover everything.

Email support@tacticalblocks.com with your order number, a description of the problem, and a photo. We will replace the item or refund you in full, including all shipping costs, at no charge to you.

Uncollected or Refused Deliveries

If a parcel is refused at the door or left uncollected and returned to us within your 14-day cancellation period, we treat it as a valid cancellation and refund you in full, minus the direct cost of returning the parcel to us.

If it comes back to us after that period, we treat it as an extended return. The handling fee above applies, and any outbound shipping, return shipping, customs duties, or handling charges we incurred are deducted from your refund.

Refunds

Once your return arrives and passes inspection, we email you to confirm receipt and tell you whether the refund is approved.

Approved refunds go back to your original payment method. Your bank or card provider decides how quickly the money appears, which is usually a few business days but can take longer.

If your refund has not arrived after that:

1. Check your account balance again.
2. Contact your card provider, since posting times vary.
3. Contact your bank directly.

Still nothing? Email support@tacticalblocks.com and we will trace it with you.

Exchanges

We exchange items that arrive defective or damaged. To swap a faulty item for the same product, email support@tacticalblocks.com with your order number and a description of the issue.

Gifts

If the item was marked as a gift and shipped directly to you, you receive store credit for its value once the return is received and approved.

If it was not marked as a gift at purchase, the refund goes to the original purchaser, who is notified of the return.

Warranty

What we cover. If a product proves defective through faulty materials or workmanship, we will repair or replace it free of charge.

What we do not cover.

• Misuse, accident, or neglect
• Unauthorised modification or repair
• Natural disasters or events beyond our control
• Normal wear on consumable parts and accessories

To claim, email support@tacticalblocks.com with your proof of purchase and a detailed description of the fault. We may ask for additional documentation to validate the claim.

Your legal rights are separate and unaffected. Customers in the European Union have a statutory two-year guarantee that goods conform to the contract. Customers in the United Kingdom have rights under the Consumer Rights Act 2015. This warranty is offered in addition to those rights and does not limit them in any way.

How to Start a Return

Email support@tacticalblocks.com with:

• Your order number
• Your postal code
• The reason for your return

Once approved, ship the item back and send us the tracking number. We cannot confirm receipt of returns sent without tracking.

Questions about anything here? Email support@tacticalblocks.com and a real person will answer.

© 2026 Tactical Blocks