Frequently asked questions
Everything about the DIY Ops Handle Set, in plain language. If your question isn't here, write to support@tacticalblocks.com and a real person will answer within 1 to 2 business days.
The product
What is the DIY Ops Handle Set?
A brick-built blaster that arrives fully assembled and works straight out of the box. The slide racks and locks back, shells eject, and the magazine drops free and reloads. Every studded surface fits standard building bricks, so you can rebuild it however you want.
Do I have to build it?
No. It arrives fully built and ready to use. The extra bricks are for customising it, not assembling it.
Does it need batteries?
None. It runs on a spring mechanism. Nothing to charge, nothing to replace, nothing to run out mid-game.
What comes in the box?
The fully built DIY Ops Handle Set with its magazine, 6 reusable shells, 12 soft-tip darts, a set of extra customisation bricks, the display stand, and the Handling Guide.
How far does it shoot?
Around 7 metres, depending on how you load it.
How many shots before reloading?
Six. The magazine holds 6 reusable shells, and after the last one the slide locks back on its own.
Are the shells reusable?
Yes. You reload the same 6 shells as many times as you like. Spare dart tips are included for the ones that disappear under the couch.
Can I buy spare darts and magazines?
Yes. Write to support@tacticalblocks.com and we will point you to what is in stock.
What is it made of?
Safety-tested ABS plastic, with soft rubber-tipped darts.
Is there more than one colour?
The Brick Edition is the standard. Other colourways are released in limited runs. Join our list if you want the restock alerts.
Safety and age
Is it safe for kids?
Yes. It is 100% a toy. Rounded, safety-tested plastic firing soft rubber-tipped darts at gentle speeds. No bruises, no dents, no holes in the wall. House rules still apply: an adult nearby, and eye protection for head-to-head play.
What age is it for?
Follow the age rating printed on the packaging. Younger children use it as a supervised activity with a parent alongside.
Does it hurt if it hits you?
No. All the realism is in the mechanism. The darts are soft-tipped and travel at kid-safe speeds.
Can it damage furniture or walls?
No. The darts are too soft and too slow to mark anything.
What is the Handling Guide?
An illustrated step-by-step guide that comes with every set: how to hold it, where to point it, where never to point it, how to check it is clear, and how to load and reload without fumbling.
Are there rules I should set at home?
Three we recommend: an adult in the room, never aim at anyone's face or head, and eye protection when two people are playing against each other.
Can I take it outside?
Keep it at home. Several countries, including the United Kingdom and Germany, restrict carrying or displaying items that resemble firearms in public. You are responsible for the law where you live.
Can I modify the firing mechanism?
No. Changing the mechanism, the colour or the appearance is unsafe, may be illegal where you live, and voids your warranty. Customise the panels with bricks instead.
Building and compatibility
Will my own bricks fit?
Yes. Every studded panel on the slide and the grip accepts standard building bricks.
Are you affiliated with the LEGO Group?
No. Tactical Blocks is an independent company and is not affiliated with, sponsored by or endorsed by the LEGO Group.
Can I take the whole thing apart?
The panels come off and go back on. The internal mechanism stays assembled, because that is what makes it work out of the box.
Will customising it break anything?
No, as long as you only change the panels and leave the mechanism alone.
Ordering and payment
How do I know my order went through?
You get a confirmation email straight away. When it ships, you get a second email with your tracking number.
Which payment methods do you take?
Card, Apple Pay, Google Pay and PayPal. All payments are encrypted end to end.
Can I change or cancel my order?
Write to support@tacticalblocks.com as soon as possible with your order number. If it has not left the warehouse, we will change or cancel it. If it already shipped, you can use your right to return it.
Is my payment secure?
Yes. We never see or store your card details. Payments are processed by certified providers.
Shipping and delivery
How much is shipping?
Free tracked shipping on every order.
How long does it take?
We dispatch within 1 to 3 business days. Delivery takes 5 to 10 business days after that.
Where do you ship?
Across Europe and worldwide. A few countries restrict the import of toys that resemble firearms. If we cannot deliver to yours, we will tell you and refund you in full.
Can I track my order?
Yes. Every order ships tracked, and the number lands in your inbox the moment it leaves us.
I have not received my tracking number.
Check your spam folder first. If it has been more than 3 business days since you ordered, email support@tacticalblocks.com.
My parcel is late. What now?
Weather, customs and carrier backlogs happen. Email us and we will chase the carrier with you. If your order has not arrived within 30 days of your order being confirmed, you can cancel it for a full refund.
What if my parcel is lost or arrives damaged?
That is our problem, not yours. Your order is our responsibility until it reaches your hands. Email us with your order number and a photo if it is damaged, and we will replace it or refund you in full, shipping included, at no cost to you.
Taxes and customs
Will I pay anything extra on delivery?
Any taxes that apply to your order are shown at checkout before you pay. Depending on where you live, your shipment may also be subject to customs fees or import duties charged by your own country. Those are set by your local authorities and are the recipient's responsibility.
How do I know if customs charges apply to me?
Check with your local customs office before ordering, or email us and we will help you work it out.
Returns and refunds
What is your return policy?
If you are in the European Union or the United Kingdom, you have 14 days from delivery to cancel for any reason, with no fee, and we refund the purchase price plus standard delivery. Beyond that we voluntarily accept returns up to 60 days from delivery, with a small handling fee.
How do I start a return?
Email support@tacticalblocks.com with your order number, your postal code and the reason. Once approved we send you the return address.
Do I pay for return shipping?
Yes, unless the item is faulty or damaged, in which case we cover everything.
Is there a fee?
No fee in the first 14 days. Between day 15 and day 60 a handling fee of 6.00 applies for up to 2 products, plus 6.00 for each additional product, deducted from your refund.
Does it have to be unused?
In the first 14 days you may unpack and inspect it, the same way you would in a shop. For the extended 60-day window it needs to be unused and in its original packaging.
How long until I get my money back?
Once your return arrives and passes inspection, we email you and issue the refund to your original payment method. Your bank decides how fast it appears, usually a few business days.
Can I exchange it?
We exchange items that arrive faulty or damaged. Email us with your order number and a description of the problem.
It was a gift. Can I return it?
Yes. If it was marked as a gift and shipped to you, you receive store credit for its value. If it was not marked as a gift, the refund goes to the person who bought it.
Warranty and faults
What does the warranty cover?
If a product proves defective through faulty materials or workmanship, we repair or replace it free of charge.
What is not covered?
Misuse, accidents, neglect, unauthorised modification or repair, and normal wear on consumable parts and accessories.
How do I make a claim?
Email support@tacticalblocks.com with your proof of purchase and a detailed description of the fault. We may ask for a photo.
Does this affect my legal rights?
No. In the European Union you have a statutory two-year guarantee that goods conform to the contract. In the United Kingdom you have rights under the Consumer Rights Act 2015. Our warranty is offered on top of those rights and does not limit them.
Still need help
Email support@tacticalblocks.com with your order number and we will get back to you within 1 to 2 business days.
